At CASA YSASI LLC, we want you to be completely satisfied with your purchase. Please review our return policy below to understand your options.
Return Timeframe
You have 30 days from the date of delivery to initiate a return for eligible items.
Eligible Items for Return
The following items may be returned within 30 days:
- Standard furniture (non-custom)
- Lighting fixtures (non-custom)
- Objects and home accessories (non-custom)
- Clothing (non-custom)
Final Sale Items (Non-Returnable)
The following items are final sale and cannot be returned unless they arrive damaged:
- All custom-made furniture
- Custom art pieces
- Custom lighting fixtures
- Custom objects and accessories
- Custom clothing
- Personalized items
Return Conditions
To be eligible for return, items must:
- Be in original, unused condition
- Include all original packaging, tags, and accessories
- Be free from damage, stains, or alterations
- Not show signs of wear or use
Return Shipping
Customer Responsibility:
- Customers are responsible for return shipping costs on all voluntary returns and exchanges
- We recommend using a trackable shipping method for your protection
- Items lost or damaged during return shipping are the customer's responsibility
Casa Ysasi Responsibility:
- We will provide a prepaid return label and cover all shipping costs if:
- The item arrived damaged
- We sent the wrong item
- The item has a manufacturing defect
- There was an error on our part
Refunds vs. Exchanges
- Refunds: Original payment method will be refunded within 5-7 business days after we receive and inspect the returned item
- Exchanges: We'll send out the replacement item once we receive and inspect the original return
- Refund Processing: Original shipping charges are non-refundable unless the return is due to our error
Damaged Items
If your item arrives damaged:
- Contact us immediately at casa.ysasi@gmail.com or info@ysasigallery.com with photos of the damage
- We will provide a prepaid return label
- Send a replacement item at no cost to you
- For custom items, we will remake the item to your original specifications
How to Initiate a Return
- Contact Us: Email [your email] or call [your phone number] within 30 days of delivery
- Provide Information: Include your order number, item(s) to return, and reason for return
- Receive Instructions: We'll send you return instructions and address
- Package Securely: Pack item(s) in original packaging when possible
- Ship Item: Send to our returns address using trackable shipping
Return Address
5104 West Adams, Los Angeles, CA 90016
Please do not send returns to our main business address
Processing Time
- Inspection: 2-3 business days after we receive your return
- Refund Processing: 5-7 business days after inspection approval
- Exchange Shipping: 1-2 business days after inspection approval
Contact Information
Questions about returns or exchanges?
- Email: casa.ysasi@gmail.com
- Phone: 305.331.8378
- Business Hours: M-F 10-5pm PST
Additional Notes
- Casa Ysasi reserves the right to refuse returns that don't meet our return conditions
- Items returned without prior authorization may be refused or subject to a restocking fee
- This policy applies to purchases made directly from Casa Ysasi's website
- Custom orders require approval of design/specifications before production begins
This return policy is subject to change. Please check our website for the most current version.
Last updated: 08-2025
